Information Provided by: Housing Authority of the City of Milwaukee

CVR Begins Management of HACM's Section 8 Program

As you may have read in the October 31, 2024 announcement, and in an effort to increase efficiencies and improve the overall experience for stakeholders of the Section 8 Housing Choice Voucher (HCV) Program, the Housing Authority of the City of Milwaukee has contracted with CVR Associates, Inc. to administer the HCV Program, effective January 2, 2025. That said, there will be a few changes implemented immediately.

HACM OFFICE

The HCV Program will continue to operate out of its current location (5011 W. Lisbon Ave.) and maintain the same general phone number (414-286-5650). However, please note:

To ensure a smooth transition, the office will be open for document drop-off only (no in-person assistance) starting Thursday, January 2 and will re-open for full service on Monday, January 13.

New Hours of Operation: Monday – Friday, 8:30 a.m. to 4:30 p.m.

The office will close in observance of the following 2025 Holidays: New Year’s Day, Martin Luther King Jr. Day, Washington’s Birthday, Memorial Day, Juneteenth Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve (1/2), Christmas Day, New Year’s Eve (1/2).

INSPECTIONS

Rest assured, we are committed to providing efficient and professional inspection services and CVR inspectors will continue to adhere to all federal, state and local housing quality standards. For inspection assistance or questions, please continue to contact the Inspections Department directly at 414-286-5658 or section8inspection@hacm.org.

What's New

To improve customer service, automated emails from 'no-reply@hcvinspect.com' and phone calls from 414-710-2547 will now be sent to remind you of inspection appointments and results. In addition, a new Inspection Portal (hacm.hcvinspect.com) will launch on February 1 that will allow you to check the status of your inspection and review notices online (no need to call, email or come into the office).

In addition, if it is determined that a failed inspection is the responsibility of the property owner/manager, HACM will abate the Housing Assistance Payment (HAP). Meaning, the property owner/manager will no longer receive payment from HACM until the deficiencies have been corrected and the unit passes a re-inspection.

The abatement goes into effect on the first day of the month following the expiration of the corrective period.

Note: The property owner/manager is not entitled to receive Housing Assistance Payments for any period that the unit is in abatement, nor will they receive retroactive repayments for any HAP withheld.

During abatement, the tenant is still responsible for their portion of the rent. However, because the abatement is in accordance with the HAP Contract (the agreement between the property owner/manager and HACM), the family is not liable for this unpaid portion of the rent and therefore, the property owner/manager may not “recover” any abated HAP from the tenant. Furthermore, federal regulations prohibit using HAP abatement as grounds for evicting a tenant.

For units remaining in abatement for 90 days, HACM will terminate the HAP Contract and issue moving papers to the tenant, providing a 30-day notice to both.

HOUSING ASSISTANCE PAYMENTS

In order to streamline operations, HACM will no longer issue paper checks for Housing Assistance Payments as of July 2025. Therefore, if you are a property owner/manager and have yet to set up Electronic Funds Transfer (EFT) to receive payments, please make sure you complete and submit the EFT Request form to HACM no later than May 31, 2025.

In addition, the HCV Program has adopted a new payment processing schedule (click here to view the 2025 calendar). As such, Housing Assistance Payments will be issued on the 1st of every month with adjustments or pro-rated payments issued on the 15th as needed. Note: If the 1st or 15th falls on a weekend or holiday, the payment date will be adjusted accordingly.